Privacy Policy

1. Data Controller

The entity responsible for processing your personal data is:

• Company: CARSOFIX SL (NIF: B26932830)
• Address: Malaga, Spain
• Email: info@carsofix.com
• Phone: +34 641 36 90 97
• Website: carsofix.com

2. What Data We Collect

We may collect and process the following categories of personal data:

• Identity data: name, surname
• Contact data: email address, telephone number
• Vehicle preference data: desired brand, model, year, budget, and other specifications you provide in enquiry or custom order forms
• Technical data: IP address, browser type and version, operating system, device information
• Usage data: pages visited, time spent on pages, navigation patterns
• Cookie data: preferences and analytical data collected through cookies (see our Cookie Policy)

3. Legal Basis for Processing

We process your personal data based on the following legal grounds, in accordance with the EU General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection (LOPDGDD):

• Consent: when you submit a contact or custom order form, subscribe to communications, or accept optional cookies
• Contractual necessity: to respond to your enquiries and process vehicle orders
• Legitimate interest: to improve our website, ensure security, and perform internal analytics
• Legal obligation: to comply with applicable tax, commercial, and regulatory requirements

4. Cookies

Our website uses cookies to ensure proper functionality and, with your consent, for analytics and marketing purposes. We categorise cookies as follows:

• Necessary cookies: essential for site operation (always active)
• Analytics cookies: help us understand how visitors use the site (require your consent)
• Marketing cookies: used to deliver relevant advertisements (require your consent)

You can manage your cookie preferences at any time through the cookie settings accessible from the cookie banner or our Cookie Policy page.

5. Third-Party Data Sharing

We may share your personal data with the following categories of recipients, only to the extent necessary:

• Web hosting and IT infrastructure providers
• Email and communication service providers
• Analytics services (e.g., Google Analytics, only with your consent)
• Advertising platforms (only with your consent)
• Legal and tax advisors, as required by law
• Public authorities, when legally obligated

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact enquiries and custom order data are retained for up to 2 years from the last interaction, unless a longer period is required by law. Technical and analytics data are retained in anonymised or pseudonymised form for up to 12 months.

7. Your Rights

Under the GDPR and LOPDGDD, you have the following rights regarding your personal data:

• Right of access: obtain confirmation of whether your data is being processed and request a copy
• Right of rectification: request correction of inaccurate or incomplete data
• Right of erasure: request deletion of your data when it is no longer necessary
• Right to restriction: request that processing be limited under certain circumstances
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interest or direct marketing
• Right to withdraw consent: withdraw consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at info@carsofix.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Espanola de Proteccion de Datos, www.aepd.es).

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure HTTPS encryption, access controls, and regular security reviews.

9. Contact

For any questions regarding this privacy policy or your personal data, please contact us:

• Email: info@carsofix.com
• Phone: +34 641 36 90 97
• Address: Malaga, Spain